Last updated: 8 October 2026
At PhoneYa2, we want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect product, you may request a return within 7 days of delivery.
1. Eligible Returns
- The product is defective or not functioning as expected.
- The wrong product was delivered.
- The product was damaged before or during delivery.
- The product does not match the product purchased.
- For non-defective products, returns may also be accepted within 7 days if the product is unused, in its original condition, and returned with its original packaging and accessories.
2. Return Conditions
Products must be returned in substantially the same condition in which they were received.
PhoneYa2 may decline a return where damage or defects resulted from misuse, accidental damage, unauthorized modifications, or normal wear and tear.
3. Refunds
Once the returned product has been received and inspected, PhoneYa2 will confirm whether the return qualifies for a refund.
Approved refunds will be processed using an appropriate payment method agreed with the customer.
4. Exchanges
Where appropriate, customers may request an exchange for a defective, damaged, or incorrectly supplied product, subject to product availability.
5. Return Costs
If the return is due to a defective, damaged, or incorrectly supplied product, PhoneYa2 will work with the customer to arrange the return.
For other approved returns, the customer may be responsible for applicable return or delivery costs.
6. How to Request a Return
To request a return, contact PhoneYa2 within 7 days of receiving your order and provide your name, order details, the product concerned, a description of the issue, and photos or videos where relevant.
7. Contact
For questions about returns, refunds, or exchanges, contact PhoneYa2 using the details above.
PhoneYa2 — Zambia's Phone Accessories & Gadgets Store